Return/Refund/Cancellation Policy

  • In a Situation where product is Defective or Received Damaged. We have a 2 Day Return Policy. Where customers can contact us Immediately within 2 days of Delivery on our Support Email/Phone/Whatsapp/Telegram/Signal 7021013352 . After Approval of Return Request. We will issue a Free Replacement.If Replacement is not Available Customers can choose any other Product or can get Full Refund. Please note All Customers are Requested to check all the Products After Receiving it & Satisfy themselves. Once Return Period is Expired. No Return/Replacement Claims would be Entertained. No Refunds Applicable on Digital Goods Once Order is Placed & Fully Paid Successfully.
  • Return Requests for Games which are Purchased & Not liked by the Customers would not be Accepted at any cost. Deductions would be made in that case as “Sell Prices”. It is Advisable for all Customers to Sell the Game only When they finish the game completely to get the best value of there money spent as Buy & Sell Prices are Completely Different.
  • Method of refund: Refund will be initiated as follows-  Prepaid Orders: Amount will be Credited to your Source Account which was used for Payment. For Cash/Pay on Delivery Orders: Amount will be Credited to your Bank Account Directly. Customers can Opt for Refund Directly in Zozila Wallet as well. Zozila Wallet is a Redeemable Store Credit which can used to purchase Any Product on our Website with No Expiry. Please Note Refund will Take Max 7-10 Working Days to be Credited to your Account. Subject to Bank’s Policy. 
  • Product condition: Product must be Returned in a Same Condition in which it was Delivered. With Box/Accessories/Manual etc if Available. It should be Returned as it is for Smoother Refund Process. Anything Found Missing would Attract Penalties/Deduction in Refund Total. Items Received Free as a Part of Promotion Should also be Returned as it is.
  •  Refund contact info: All Return Requests would be taken within 2 Days of Delivery  (T+2). All Customers are Requested to Call/Whatsapp/Telegram/Signal on our Number +91-7021013352 or Email us on to Raise Return Request. All Return Requests would be Verified by Our Team. On Approval-Return Pickup would be Arranged from Customer’s Address. 
  • Charges: There are No Charges Customers have to Pay for Return Requests. All Refund, Return Pickups & Replacement Deliveries are Absolutely Free of Cost. 
  • No Refund Provided for Pre-Paid Orders. However Product Exchange is Available. Reserves Right to Accept or Deny Exchange at our Sole Discretion for Prepaid Orders/Pre-Orders.
  • In Case of Cancellation of Prepaid Orders from Customer’s End then Payment Gateway & Cancellation Fees of Minimum 10% would be Deducted & Rest Balance Amount will be credited back to Source Account. Once Orders are Shipped We don’t Accept any Cancellations. Please Inform as soon as possible before Shipping the Product or Immediately After Order is Placed. COD Orders can be Cancelled Before Shipping. 
  • Zozila Wallet to Bank Transfer is Available at an Additional fees. Contact Support to Know more. 
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